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Customer service you can count on.

Need help? You can find answers quickly by visiting our Frequently Asked Questions.

You can talk to a Customer Support agent 24/7 by calling the number on the back of your card.

  • For cards issued by Central Bank of Kansas City, the number is 888-839-6090.
  • For cards issued by Metropolitan Commercial Bank, the number is 888-312-3192.
  • If you don’t have a card or don’t know the issuing bank, call 888-839-6090 and choose option 0

Our friendly and knowledgeable customer service representatives are here to help answer any questions or concerns.

To contact us by mail, send to:

MyAccount Visa Prepaid
RE: Customer Service
PO Box 1390
Boca Raton FL 33429

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